Customer Care & Technical Support  

Customer Care

Our dedicated customer care professionals are ready to address your order-related inquiries, including invoicing and shipment status. If you have a question for our customer care team, please email us at customerservice@quanterix.com.

Our customer portal allows convenient 24/7 access to information relating to assays and instruments, troubleshooting solutions and instructional videos. Please visit often, as the information is updated frequently.

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Technical Support & Services

Our teams are staffed with technical support professionals, scientists, and service engineers who are eager to help you get the most out of your Simoa® experience. Whether you have questions about existing instruments and assays, need installation and maintenance services, or require assistance with user training and assay optimization, our experts have you covered.

Reach out to our tech support team for prompt attention to your most detailed inquiries. Please email us at techsupport@quanterix.com or call us at 978-435-2030.

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